Terms and Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Use Of Site
  • This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. IndoorAirQuality.net and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if IndoorAirQuality.net believes that customer conduct violates applicable law or is harmful to the interests of IndoorAirQuality.net and its subsidiaries.

  • Privacy Policy
  • Statement of Privacy

    Thermal Associates is committed to protecting your privacy. This Statement of Privacy applies to Thermal Associates Web site and governs data collection and usage at all Thermal Associates sites and services; it does not apply to other online or offline sites, products or services. Please read the Thermal Associates Statement of Privacy. Thermal Associates is a general audience web site, intended for users of all ages. Personal information of all users is collected, used and disclosed as described in this Statement of Privacy.

    Collection of your Personal Information

    As an E-commerce Web site, Thermal Associates collects personal information, such as your e-mail address, name, home or work address or telephone number. Information collected by Thermal Associates is used solely for the purpose of billing and shipping your online purchases. Thermal Associates does not collect any information about your computer hardware and software.

    Thermal Associates encourages you to review the privacy statements of Web sites you choose to link to from Thermal Associates so that you can understand how those Web sites collect, use and share your information. We are not responsible for the privacy statements or other content on Web sites outside of the Thermal Associates Web site.

    Use of your Personal Information

    Thermal Associates and its operational service partners collect and use your personal information to process product orders and deliver the products requested. It is possible that Thermal Associates may also use personal information to inform you of other products or services available from Thermal Associates and its affiliates. Thermal Associates may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

    Thermal Associates does not sell, rent or lease its customer lists to third parties. Thermal Associates may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your personal information (e-mail, name, address, telephone number) is not transferred to the third party.

    We occasionally hire other companies to provide limited services on our behalf, such as handling the processing and delivery of mailings, providing customer support, processing transactions, or performing statistical analysis of our services. We will only provide those companies the personal information they need to deliver the service. They are required to maintain the confidentiality of your information and are prohibited from using that information for any other purpose.

    Thermal Associates does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

    Thermal Associates may access and/or disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Thermal Associates or the site; (b) protect and defend the rights or property of Thermal Associates, including its Web site; or (c) act under exigent circumstances to protect the personal safety of users of Thermal Associates or the public.

    Personal information collected on this site may be stored and processed in the United States or any other country in which Thermal Associates or its affiliates, subsidiaries or agents maintain facilities, and by using this site, you consent to any such transfer of information outside of your country. Thermal Associates abides by the safe harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from the European Union.

    Control your Personal Information

    Thermal Associates offers its customers choices for the collection, use and sharing of personal information. You may go notify us of your preferences by emailing to sales@ThermalAssociates.com. Please be sure to provide complete account information so we can identify you in our records.

    You may also stop the delivery of future promotional e-mail from Thermal Associates by responding directly to any email you receive with a request to remove you from the mailing list.

    Security of your Personal Information

    Thermal Associates is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer systems with limited access that are located in controlled facilities. When we transmit highly confidential information (such as a credit card number) over the Internet, we use a secure payment gateway so your information is protected.

    Changes to this Statement

    Thermal Associates will occasionally update this Statement of Privacy to reflect company and customer feedback. If there are material changes to this Statement or in how Thermal Associates will use your personal information, Thermal Associates will prominently post such changes prior to implementing the change. Thermal Associates encourages you to periodically review this Statement to be informed of how Thermal Associates is protecting your information.

  • Shipping & Delivery
  • - All orders are subject to a $9.95 handling fee.

    - For most orders, shipping is free of charge within the contiguous 48 states.  Motors and equipment shipped to Hawaii or Alaska will incur an additional shipping charge.

    - At the discretion of Thermal Associates, your package will ship via UPS, FedEx or USPS Priority Mail.

    - Once shipped, your tracking information will be emailed to you.  Some purchases are drop shipped directly from the manufacturer.  Tracking info is not provided in this case.

  • Return Policy
  • There is a 25% restocking fee for all returns. Circuit Boards and Special Orders will not be accepted for any returns. Please call 518.798.5500, 7:30 AM to 4:00 PM EST for any questions and/or concerns.

  • Store Hours
  • Monday - Friday 9AM - 4PM EDT